Frequently asked questions

Products

Our products are primarily made using high-quality PLA, an eco-friendly and durable 3D printing material made from plant-based resources. Some products may also use PETG or TPU for added strength, flexibility, or heat resistance.

Please note: slight layer lines and texture variations are normal in 3D printed products and make each item unique.
Dear Customer, preview and demo is available to our paid customers. It will be doing injustice to those who have paid and got the previews, even if we make one exception. 

Kindly place your order and then inform the team by click here unisculp1909@gmail.com  and we will arrange for the design demo and preview of the product as soon as its ready.
Yes! We accept custom design requests. Share your idea, preferred size, logo, or personalized concept, and we’ll let you know what’s possible, estimated timelines, and pricing. We work closely with you to create unique 3D printed products tailored to your needs.
Yes! Most of our products are made using eco-friendly PLA material, which is plant-based and biodegradable. We also follow a made-to-order production process to help reduce material waste and support sustainable manufacturing.
We offer secure payment options including UPI, credit and debit cards, net banking, and digital wallets. You can also use all major payment methods supported by Shopify in your region for a smooth and secure checkout experience.
You can reach our customer support team anytime at unisculp1909@gmail.com 

We currently do not offer call support, but it will be available soon. No worries — we carefully respond to every customer query and support request.

⏳ Response Time: Within 1–2 business days.

Shipping

Standard Dispatch:
Orders are dispatched within 10 working days from the order date.

Priority Dispatch (Extra ₹200):
Orders are dispatched within 4 working days from the order date.

After dispatch, delivery usually takes an additional 5–6 working days depending on your location.
Dear Customer,
We delivery all across INDIA 🇮🇳 and below are our dispatch and delivery timelines apply, please note they are WORKING days.

STANDARD / FREE DISPATCH
Dispatch time line - within 10 working days from order date
 
PRIORITY DISPATCH extra ₹200
Dispatch time line - within 4 working days from order date
 
After dispatch it takes another 5 to 6 working days to reach you
 
PLEASE NOTE
  1. We do not work on Government Holidays and weekends 🙏🏼
  2. You can track your order from our website only after dispatch 🙏🏼
  3. Exact delivery date can not be told until your order is dispatched. Hence we share the timelines only. 🙏🏼
 

Returns

There are no refunds and returns on customised products of any kind.

Incase of returns/replacement, the shipping fee to be paid by the customer for any return or refund for other products.
If your payment is successful then you would have received an email from PayTM or RazorPay our payment gateway partners.

Kindly forward that email or the screenshot to unisculp1909@gmail.com and we will look into the issue and confirm your order within 24 hours.

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Call

+91 81559 14652

Monday to Friday: 9 AM - 5 PM IST

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Email

unisculp1909@gmail.com

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