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Frequently asked questions
Our products are primarily made using high-quality PLA, an eco-friendly and durable 3D printing material made from plant-based resources. Some products may also use PETG or TPU for added strength, flexibility, or heat resistance. Please note: slight layer lines and texture variations are normal in 3D printed products and make each item unique.
Dear Customer, preview and demo is available to our paid customers. It will be doing injustice to those who have paid and got the previews, even if we make one exception. Kindly place your order and then inform the team by click here unisculp1909@gmail.com and we will arrange for the design demo and preview of the product as soon as its ready.
You can reach our customer support team anytime at unisculp1909@gmail.com We currently do not offer call support, but it will be available soon. No worries — we carefully respond to every customer query and support request. ⏳ Response Time: Within 1–2 business days.
Standard Dispatch: Orders are dispatched within 10 working days from the order date. Priority Dispatch (Extra ₹200): Orders are dispatched within 4 working days from the order date. After dispatch, delivery usually takes an additional 5–6 working days depending on your location.
Dear Customer, We delivery all across INDIA 🇮🇳 and below are our dispatch and delivery timelines apply, please note they are WORKING days. STANDARD / FREE DISPATCH Dispatch time line - within 10 working days from order date PRIORITY DISPATCH extra ₹200 Dispatch time line - within 4 working days from order date After dispatch it takes another 5 to 6 working days to reach you PLEASE NOTE 1. We do not work on Government Holidays and weekends 🙏🏼 2. You can track your order from our website only after dispatch 🙏🏼 3. Exact delivery date can not be told until your order is dispatched. Hence we share the timelines only. 🙏🏼
There are no refunds and returns on customised products of any kind. Incase of returns/replacement, the shipping fee to be paid by the customer for any return or refund for other products.
If your payment is successful then you would have received an email from PayTM or RazorPay our payment gateway partners. Kindly forward that email or the screenshot to unisculp1909@gmail.com and we will look into the issue and confirm your order within 24 hours.