Refund policy

We strive to provide quality products and ensure customer satisfaction. Returns and refunds are only accepted under the following circumstances:

Eligible for Return or Refund

You may request a return, replacement, or refund if:

The item received is damaged, broken, or defective upon delivery.
You received a different item than the one you ordered.

Mandatory Unboxing Video Requirement

To be eligible for any return, replacement, or refund claim, customers must record a continuous, unedited video while opening the package, starting from when the sealed package is first shown until the product is fully unpacked.

Important:

The video must clearly show the package label and all contents inside the package.
Videos recorded after the package has already been opened will not be accepted.
Photos alone may not be sufficient for verification.
Claims submitted without a proper unboxing video may be rejected.

Conditions

Any issue must be reported within 48 hours of delivery.
Clear evidence of the damage, defect, or incorrect item must be provided.
We reserve the right to verify all claims before approving a refund or replacement.

Non-Refundable Situations

We do not offer refunds or returns for:

Change of mind.
Incorrect orders placed by the customer.
Products damaged due to misuse, negligence, or improper handling by the customer.
Claims made without a valid unboxing video.
Claims reported after the specified reporting period.

Refund Process

Once the claim is reviewed and approved, the refund will be processed to the original payment method within 5–10 business days.

For any return or refund request, please contact us at unisculp1909@gmail.com.